Acuity Scheduling

Active

Country: United States (US)
Founded: 2008
Developer: Squarespace (formerly independent)
Pricing: Freemium
Open source: No
Platforms: Web, iOS, Android

Indexes

Calendar

Overview

Acuity Scheduling is an online appointment booking and scheduling software that enables businesses to manage client appointments, classes, and virtual or in-person sessions. The platform allows clients to book appointments seamlessly online while businesses manage availability, appointment types, payments, and client information from a centralized dashboard. It serves service-based businesses including consultants, fitness instructors, healthcare providers, and other professionals requiring appointment management and automated scheduling workflows.

Key Features

Online Booking - Clients can book appointments or classes online with customizable availability and appointment types.
Multi-location Calendar Management - Manage multiple business locations and calendars from a single dashboard.
Appointment Types - Create one-time, recurring, or class-based appointment types with custom durations and buffer times.
Automated Notifications - Send automated appointment reminders and notifications to clients.
Payments and Invoicing - Process deposits, recurring payments, and generate invoices within the platform.
Client Profiles - Track client information, notes, appointment history, and intake forms in individual profiles.
Availability Management - Set regular hours, override specific days, and configure appointment-type-specific availability.
Rescheduling and Cancellation - Allow clients to reschedule or cancel appointments with customizable policies.

Pricing

Plan	Price	Includes
Free	$0	Basic appointment scheduling and online booking
Standard	Varies	Payments, deposits, invoicing, and client management
Premium	Varies	Advanced features and multi-location support
Enterprise	Custom	Organization dashboard, multiple scheduling instances, and team management

Platforms & Requirements

Acuity Scheduling operates as a web-based application accessible through browsers on desktop and mobile devices. Native mobile apps are available for iOS and Android. The platform is cloud-hosted and requires an internet connection; no local installation or specific system requirements are documented.

Integrations & Ecosystem

CSV import/export for clients and appointments
API access for custom integrations
Squarespace integration
Client account system for appointment tracking

Alternatives

App	Difference
Calendly	Simpler interface focused on meeting scheduling; less emphasis on payments and client management.
Setmore	Offers similar features with stronger emphasis on team scheduling and multi-provider support.
Mindbody	Broader platform targeting fitness and wellness industries with more comprehensive business management tools.
Appointy	Comparable scheduling software with different pricing structure and feature emphasis on small businesses.

Reputation

Acuity Scheduling is widely used by service-based businesses and is recognized for its comprehensive feature set combining scheduling, payments, and client management in one platform. The software is praised for automation capabilities, customization options, and ease of use for small to medium-sized businesses. Some users note the learning curve for advanced features and pricing that may be higher than simpler competitors. The acquisition by Squarespace has positioned it as part of a larger business platform ecosystem.

Sources (10)