ICEM Summit Berlin by BINA
ActiveOverview
BINA is an event management company founded in 2013, specializing in in-person and virtual conferences for industries including telecommunications, finance, banking, insurance, and retail. It organizes the ICEM Summit Berlin, an annual gathering for customer experience (CX) professionals focusing on topics like digital transformation, AI-driven personalization, and customer analytics. Headquartered in Slovakia with offices in Germany and India, BINA connects professionals through niche events and has served over 1000 multinational companies in Europe.
History
BINA was founded in 2013 in Central Europe, Slovakia, as an event management firm. It expanded with three overseas offices, including recent additions in Germany and India. The company has grown to organize multiple niche conferences annually, including the ICEM Summit series in Berlin, with editions planned through at least 2026.
Product Lines
| Product Line | Positioning | Price Range |
|---|---|---|
| ICEM Summit Berlin | Annual CX leadership conference | $800 - $2,000 |
| Telecom Conferences | Niche events for telecom professionals | $600 - $1,500 |
| Finance & Banking Summits | Conferences for finance sector experts | $700 - $1,800 |
| Insurance Industry Events | Targeted gatherings for insurance leaders | $600 - $1,600 |
| Retail Conferences | Events focused on retail innovation | $500 - $1,400 |
Manufacturing
As an event management company, BINA does not manufacture physical products. Events are organized in-house with a global team, hosted at venues in Berlin such as Karl-Liebknecht-Str. 3 and Lutzowufer 15.
Notable Products
- ICEM Summit Berlin 2026 - 24th annual CX summit on March 19-20, 2026, covering AI personalization and digital strategies.
- ICEM Summit Berlin 2025 - Event on March 26-27, 2025, for customer-centric innovation and leadership.
- Contact Center Summit - Digital event for customer service and contact center management professionals.
- Telecom Niche Conferences - Series of in-person and virtual events for telecommunications industry.
Reputation
BINA is recognized for delivering structured, industry-specific conferences with useful agendas and networking opportunities, as noted by attendees. Professionals appreciate the friendly staff and significant contacts made at events. It maintains a solid presence in European CX and related sectors through consistent annual programming.