Customer Contact Week

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Overview

Customer Contact Week is the world's largest customer contact event and conference, serving as a premier summit for customer experience leaders, contact center executives, and CX professionals. The event provides a collaborative platform for exploring best practices, innovative technologies, and emerging trends in customer service, contact center operations, AI, and automation. It attracts thousands of attendees, speakers, and exhibitors annually to discuss the future of customer experience and consumer engagement strategies.

History

Founded in 2000, Customer Contact Week was established to empower customer contact executives with a collaborative platform for knowledge sharing and professional development. The event has grown to become the world's largest customer contact conference, expanding to multiple locations including Las Vegas, the United Kingdom, and Asia. The conference has evolved to address emerging challenges in customer experience, including the integration of AI and automation technologies in contact center operations.

Product Lines

Product Line	Positioning	Price Range
Annual Las Vegas Conference	Flagship multi-day summit for CX leaders	$500 - $3,000
Regional Events (UK, Asia)	International customer contact conferences	$400 - $2,500
Workshop Sessions	Specialized training on CX best practices	$200 - $1,500
Exhibitor Packages	Sponsorship and vendor participation opportunities	$5,000 - $50,000
Networking Programs	Executive roundtables and peer engagement	$300 - $2,000

Manufacturing

Customer Contact Week is a service-based event organization that does not manufacture physical products. The company produces and manages conference experiences, educational content, and networking platforms delivered through in-person events at venues such as Caesars Forum in Las Vegas and other international locations.

Notable Products

Customer Contact Week Las Vegas - Annual flagship conference held in June featuring keynote speakers, expert sessions, and exhibitions focused on contact center operations and customer experience innovation.
Customer Contact Week UK - Regional conference edition serving European customer experience leaders and contact center professionals.
Customer Contact Week Asia - International expansion bringing the conference experience to Asian markets for regional CX executives.
Expert Speaker Sessions - Curated presentations by industry leaders addressing current challenges in customer service, AI integration, and emerging CX trends.
Exhibitor Network - Platform connecting technology vendors, service providers, and solution companies with customer experience decision-makers.

Reputation

Customer Contact Week is widely recognized as the premier gathering for customer experience professionals and is respected for bringing together industry leaders to discuss practical solutions and emerging technologies. The event is valued for its comprehensive agenda addressing real operational challenges in contact centers and customer service. Attendees and industry observers credit the conference for fostering community and providing actionable insights on AI, automation, and CX strategy. The brand maintains strong credibility within the customer experience industry through consistent delivery of relevant content and high-quality networking opportunities.

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