Insided

Active

Country: Netherlands (NL)
Founded: 2014
Developer: Gainsight
Pricing: Custom enterprise pricing
Open source: No
Platforms: Web

Indexes

Community/Forums

Overview

inSided by Gainsight is a customer success community platform designed for B2B SaaS and subscription-based companies. It enables customer engagement through community forums, knowledge bases, and product feedback tools to drive product adoption, retention, and advocacy. The platform supports self-service, peer support, and analytics for customer success teams.

Key Features

Community Engagement - Tools for discussions, forums, and user interactions.
Knowledge Base - Self-service content management and searchable articles.
Gamification - Features to encourage participation via badges and rewards.
Analytics and Reporting - Metrics on engagement, adoption, and retention.
Moderation Tools - Controls for managing content and user behavior.
Feedback and Surveys - Collection of product ideas and customer input.
Single Sign-On (SSO) - Integration with identity providers for secure access.
Mobile Accessibility - Responsive design for mobile web browsers.

Pricing

Plan	Price	Includes
Starter	Contact for quote	Basic community features, limited users, standard support.
Professional	Contact for quote	Advanced analytics, gamification, SSO, priority support.
Enterprise	Custom quote	Full features, API access, custom integrations, dedicated manager.

Platforms & Requirements

inSided operates as a web-based SaaS platform accessible via modern browsers on desktop and mobile devices. It features responsive design for mobile use but lacks a native mobile app. No specific hardware requirements beyond standard internet access.

Integrations & Ecosystem

Gainsight PX
Single Sign-On (SSO)
API Access
Zendesk
Intercom
Salesforce
HubSpot
Knowledge base imports

Alternatives

App	Difference
Higher Logic	Focuses on association management with stronger event tools, less SaaS-specific.
Discourse	Open-source forum software, requires self-hosting unlike inSided's managed SaaS.
Khoros Community	Enterprise-scale with advanced AI moderation, higher complexity and cost.
Vanilla Forums	Simpler, more affordable forums without deep customer success analytics.

Reputation

inSided is regarded as effective for B2B SaaS companies building customer communities, with praise for engagement tools and integration with Gainsight. Users note ease of use for beginners and responsive customer support. Some criticisms include mobile web performance issues and lack of a native app. Overall, it holds positive reviews on platforms like Capterra for retention impact.

Sources (8)