Hoverboards

Overview

Hoverboards.com is an online retailer of electric self-balancing scooters, hoverboards, and related accessories, operating from Appleton, Wisconsin. It positions itself as a USA-based seller since 2014 with products featuring German-engineered motors and aluminum wheels, distinguishing from big-box brands. The company faces significant customer complaints regarding product quality and service, leading to an F rating from the Better Business Bureau.¹²³⁵

History

Business started on December 23, 1999, under Hoverboard Enterprises, LLC, owned by Matthew B. Hooyman, with BBB file opened in 2017.² It began emphasizing USA-based operations in 2014 and sells hoverboards as the self-proclaimed #1 retailer.¹⁵ Trademark for HOVERBOARDS.COM filed in 2021 for electric self-balancing scooters and accessories.⁴

Product Lines

Manufacturing

Products are manufactured to high standards with premium parts like German-engineered motors and aluminum wheels, though specific locations are not disclosed.¹ No details on in-house versus outsourced production; fulfillment uses multiple USA centers.¹

Notable Products

• Swagtron T6 - Off-road hoverboard with rugged tires and high torque.
• Gyroor G2 - All-terrain hoverboard with 8.5-inch wheels.
• Hoverboard Seat Attachment - Convertible seat kit for go-kart style riding.
• UL-Certified Hoverboards - Safety-certified standard models for urban use.

Reputation

Hoverboards.com receives an F rating from the BBB due to nearly 300 complaints over three years about poor product quality, delivery delays, and unresponsive customer service, with estimated customer losses of $50,000.³⁵ Investigations highlight fraudulent practices and defective products despite high prices.³ It is not BBB accredited, and the return address is a UPS store rather than a warehouse.²⁵