Khoros

Overview

Khoros provides a platform for community management, social media engagement, and customer care. It includes tools like Aurora AI for evolving community platforms, Iris AI for social listening and publishing, Khoros Care for connecting to social conversations, and Khoros Flow for AI-driven conversational bots to automate support.¹²³

Key Features

• Aurora AI - Evolves the Khoros community platform for customer conversations.
• Iris AI - Unifies social listening, publishing, moderation, engagement, and analysis.
• Khoros Care - Connects professionals to social web and messaging channels for digital engagement.
• Khoros Flow - AI solution for building, training, and deploying conversational bots to automate support.
• API Integration - Provides APIs for incorporating engagement into broader ecosystems.
• Sentiment Analysis - Measures performance of sentiment and analytics in bots.
• Community Management - Manages and amplifies social content across digital touchpoints.
• Bot Handover - Seamlessly hands over conversations from bots to human agents.

Pricing

Platforms & Requirements

Khoros is a web-based SaaS platform accessible via browser on any modern device. It requires an internet connection and supports API access for custom integrations. No specific minimum hardware requirements are noted beyond standard web app capabilities.

Integrations & Ecosystem

• Salesforce AppExchange (Khoros Care Integrator)
• Influitive for embedding challenges in communities
• Khoros APIs for custom ecosystem integration
• Social media channels for listening and publishing
• Messaging channels for engagement

Alternatives

Reputation

Khoros is recognized for its comprehensive social software platform used by brands for community and care management. Strengths include AI-driven features like bots and analytics for efficient customer interactions. Criticisms may involve complexity in setup for smaller teams, with enterprise focus evident in custom pricing and integrations.