Lifeline

Overview

Lifeline Systems, Inc. provides personal emergency response systems (PERS) and medical alert services, primarily for older adults to maintain independence. Founded in 1974, it has served over 7.5 million subscribers and partners with healthcare providers across the US and Canada. The company pioneered central monitoring and innovations like waterproof alert buttons, and was previously owned by Philips before acquisition by Connect America.¹²⁴

History

Lifeline Systems was founded in 1974 in Boston, MA by gerontologist Andrew S. Dibner and sociologist Susan S. Dibner. It went public in 1983 after expanding to hospitals, shipped over 21,000 units by then, and developed central monitoring technology. Acquired by Philips in 2006 with 470,000 subscribers, it was bought by Connect America in 2021 while Philips retained equity.¹²

Product Lines

Manufacturing

Manufacturing details are not specified in available sources; products include personal alert buttons and monitoring equipment supplied to healthcare providers historically.¹²

Notable Products

• HomeSafe - In-home medical alert system with 24/7 monitoring via wearable button.
• On the Go - Mobile PERS allowing help calls from around the house or away from home.
• Waterproof Personal Alert Button - Wearable button functional in shower or bath, an early innovation.

Reputation

Lifeline is recognized as a longstanding leader in medical alerts since 1974, trusted by over 7.5 million subscribers for reliable 24/7 response. Professionals note its healthcare partnerships and service innovations like central monitoring. No specific criticisms detailed in sources.¹²⁴