Moveworks
AcquiredOverview
Moveworks is an AI platform for enterprises that processes employee requests via natural language in tools like Slack and Microsoft Teams. It integrates with enterprise software to automate resolutions across IT, HR, finance, sales, and other departments. The platform supports over 100 languages and serves companies like Toyota, CVS Health, and Marriott, covering more than 5 million employees worldwide.
Key Features
- Natural Language Understanding - Interprets employee requests in conversational language across 100+ languages.
- AI Agents - Autonomously plans, executes, and adapts to complete tasks end-to-end in enterprise workflows.
- Multi-Domain Support - Handles requests for IT, HR, finance, sales, marketing, legal, and facilities.
- Scoped Assistants - Customizable AI assistants for specialized tasks built via no-code tools.
- Headless API - Enables deployment of AI capabilities in custom applications.
- Reasoning Engine - Analyzes and resolves issues by integrating with siloed content and business apps.
- Assistant Builder - No-code interface for creating and deploying specialized AI assistants.
Pricing
| Plan | Price | Includes |
|---|---|---|
| Custom Enterprise | Custom quote | Full AI platform, multi-domain support, integrations, AI agents for 5M+ users. |
Platforms & Requirements
Moveworks operates as a cloud-based web platform accessible via enterprise communication tools like Slack and Microsoft Teams, and integrates with ServiceNow and SharePoint. No client-side installations required; runs on standard web browsers. Dependent on enterprise IT infrastructure for integrations.
Integrations & Ecosystem
- Slack
- Microsoft Teams
- ServiceNow
- SharePoint
- HR systems
- IT systems
- Finance apps
- Sales tools
Alternatives
| App | Difference |
|---|---|
| ServiceNow Virtual Agent | Native to ServiceNow ecosystem with deeper workflow automation but less focus on conversational AI across apps. |
| Zendesk AI | Stronger in customer support than internal employee requests; less enterprise-wide domain coverage. |
| Aisera | Similar AI service desk but narrower IT/HR focus compared to Moveworks' multi-department scope. |
| Cleo | Conversational AI for specific apps like Slack but lacks full agentic execution across enterprise systems. |
Reputation
Moveworks is recognized for automating employee support at scale in large enterprises, with clients praising its ROI and integration capabilities. Following its 2025 acquisition by ServiceNow, it has expanded reach but faces integration challenges in non-ServiceNow environments. Some users note high implementation costs and dependency on custom configurations.