22,642 apps across 404 indexes

Nextiva

Active

Overview

Nextiva is a cloud-based customer experience management platform providing unified communications including voice, video, chat, email, and social messaging from a single interface. It supports business phone systems, contact centers, AI receptionist features, and collaboration tools like team messaging and video meetings. Targeted at businesses seeking to centralize customer interactions, it stands out with its all-in-one app NextivaONE for managing calls, texts, meetings, and contacts across devices.

Key Features

  • NextivaONE App - Unified app for handling calls, texts, video meetings, and contacts in one workspace.
  • AI Voicemail Transcription - Built-in AI transcribes voicemail messages across all devices.
  • Call Recording and Analytics - Records calls, provides analytics, gamification, forecasting, and trend analysis.
  • Team Collaboration - Supports instant messaging, screen sharing, conference rooms, and file storage.
  • Auto-Attendants and Call Flows - Configurable auto-attendants, call groups, forwarding, and routing options.
  • Contact Management - Integrates Google/Outlook calendars and contacts, shows caller details and notes.
  • Multi-Device Support - Accessible via desktop softphone, mobile apps, web browser, or hardware handsets.
  • Voicemail to Email - Delivers voicemails directly to email with notifications.

Pricing

PlanPriceIncludes
Essential$20/user/monthBasic voice, messaging, unlimited calling in US/Canada.
Professional$30/user/monthEssential + video meetings, call recording, analytics.
Enterprise$40/user/monthProfessional + advanced contact center, AI features, custom integrations.

Platforms & Requirements

NextivaONE app runs on Windows, macOS, iOS, Android, and web browsers with no specific minimum requirements listed beyond internet connectivity. Mobile apps support calls via device microphone/speakers. Dependent on stable internet; VoIP functionality requires broadband.

Integrations & Ecosystem

  • Google Calendar
  • Outlook Calendar/Contacts
  • Enterprise Directory
  • CRM via API
  • HIPAA-compliant CoSpace for video
  • Call Pop for caller data
  • Online support portal
  • Self-service user portal

Alternatives

AppDifference
RingCentralStronger emphasis on global calling and advanced analytics, but less integrated CX focus.
8x8Offers similar UCaaS with video, but fewer AI-driven customer experience tools.
Vonage Business CommunicationsFlexible API integrations, but lacks unified app like NextivaONE.
Zoom PhoneExcels in video conferencing integration, weaker in full contact center features.

Reputation

Nextiva is recognized for reliable VoIP service and unified communications, praised for ease of use and customer support. Users appreciate the all-in-one NextivaONE app and feature-rich portal. Some criticisms include occasional call quality issues dependent on internet and higher pricing for advanced plans.

Sources (10)
  1. https://www.nextiva.com
  2. https://rts.edu/wp-content/uploads/2019/12/Nextiva-Phone-and-Software-Training-for-End-Users.pdf
  3. https://nextiva.one
  4. https://www.nextiva.com/products/nextiva-apps
  5. https://www.youtube.com/watch?v=sk41PwVbhR4
  6. https://help.nextiva.com/article/nextivaone-installing-signing-in
  7. https://www.nextiva.com/download
  8. https://help.nextiva.com/article/user-portal
  9. https://help.nextiva.com/article/log-into-the-nextiva-voice-portal
  10. https://help.nextiva.com/article/how-to-login-to-nextiva