Unleash CX Summit

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Overview

Unleash CX Summit is an annual customer experience conference held in Amsterdam, targeting senior cross-industry leaders to discuss digital customer experience trends, AI, omnichannel journeys, and personalization. It features sessions on redesigning CX for new eras, with attendance around 100 participants. The event has run multiple editions since 2019, attracting sponsors like Cisco, Genesys, and Canon.

History

Launched in 2019 as a cross-industry summit on digital customer experience and customer service. It has held annual editions, including the 10th in 2024 and planning for 2025 and 2026 in Amsterdam. No public information on founders or acquisitions; it operates as an independent event series focused on European CX professionals.

Product Lines

Product Line	Positioning	Price Range
Unleash CX Summit Ticket	Full conference access for CX leaders	$1,000 - $2,000
Unleash CX Workshop Pass	Hands-on sessions on digital CX tools	$500 - $1,200
Unleash CX Sponsorship Package	Exhibitor and branding opportunities	$5,000 - $20,000
Unleash CX Group Registration	Discounted team passes for organizations	$800 - $1,500

Manufacturing

As an events organizer, no physical products are manufactured. Content and logistics are produced in-house by the small team, with venue and production services outsourced to Amsterdam-based partners.

Notable Products

Unleash CX 2025 Summit - Two-day conference in Amsterdam on digital CX, AI, and personalization for 100+ leaders.
Unleash CX 2026 Edition - Upcoming event uniting CX executives to explore omnichannel and industry trends.
Past Events Archive - Online resource documenting previous summits from 2019 onward with key takeaways.
CX Summit Sponsorships - Partnership slots for vendors like Genesys and Canon to showcase CX solutions.

Reputation

Perceived as a focused, mid-sized European CX event for practical discussions among senior leaders, with strengths in cross-industry networking and sponsor relevance. Professionals note its consistent annual delivery since 2019 but smaller scale compared to global conferences. No major criticisms identified; valued for Amsterdam location and targeted content.

Sources (9)